Biogen is committed to helping people living with RMS. We can provide assistance once your patients are prescribed a Biogen treatment, such as TYSABRI® (natalizumab). Biogen Support Services provides a variety of financial and insurance assistance options and other resources to help your patients get started on TYSABRI® (natalizumab). We’re here to be a resource for your patients. And we’re just a phone call away at 1-800-456-2255. Hablamos español. 

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Financial & Insurance Assistance

When TYSABRI treatment cost may be a concern for your patients, Biogen is here to help them start and continue on TYSABRI.

We will work with your patients based on their individual needs. Biogen Support Services provides a variety of financial and insurance assistance options and other resources to help your patients get started on TYSABRI, including:

  • Communicating with insurance companies to clarify and confirm coverage, including assistance with the Prior Authorization process and denied claims
  • Insurance counseling that educates uninsured and underinsured patients on government insurance programs
    • If your patients need assistance with the Affordable Care Act, we can help patients and providers become familiar with insurance options
  • Financial assistance includes:
    • A summary of benefits for each patient with a completed benefits investigation
    • The Biogen Copay Program, which may lower medication cost for eligible patients with commercial insuranceª
    • An Infusion Copay Assistance Program, providing up to $250 for eligible patients

aEffective January 1, 2021, there is an annual cap on the amount of assistance that patients can receive over a 1-year period. Federal and state laws and other factors may prevent or otherwise restrict eligibility. People covered by Medicare, Medicaid, the VA/DoD, or any other federal plans are not eligible to enroll. You are eligible to enroll in the Biogen Copay Program for as long as it is offered and you are treated with a Biogen relapsing MS medication. The Biogen Copay Program is no longer available for TECFIDERA patients in the states of Massachusetts and California.

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Biogen Case Managers

Biogen Case Managers (Support Coordinators) are here to help your patients start and continue on TYSABRI. A Biogen Case Manager will reach out to your patient after they are prescribed TYSABRI.

Biogen Case Managers will also:

  • Educate your patients on financial assistance options available for TYSABRI
  • Provide patient status updates to your office to help you stay up-to-date with their TYSABRI treatment
  • Connect patients to free anti-JCV antibody testing and infusion site information
  • Investigate patient benefits to help determine the best coverage options for your patients, including assistance with the process of prior authorizations and denied claims
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Nurse Educators

Nurse Educators are registered nurses. Many are MS-certified and are here for your patients who are prescribed TYSABRI. Nurse Educators are here to:

  • Help your patients understand what to expect during TYSABRI infusions
  • Give information that may help manage common TYSABRI side effects
  • Provide education about available resources for TYSABRI patients

A Nurse Educator can come to your office and educate your staff about how they can help support your patients on TYSABRI. Nurse Educators also communicate with you about your patients’ treatment start date and any treatment challenges they have expressed.

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TYSABRI Ongoing Support Program

The optional TYSABRI Ongoing Support Program provides patients with periodic check-ins from Biogen Case Managers (Support Coordinators) and Nurse Educators to assess patients’ progress on therapy and to answer any questions they may have about their treatment with TYSABRI.b

Once patients are registered in the TOUCH® Prescribing Program, they are automatically enrolled to participate in the TYSABRI Ongoing Support Program.

  • After the patient's first TYSABRI infusion, the Nurse Educator introduces themself, asks the patient about their experience, and addresses treatment questions
  • The Nurse Educator will connect with the patient every 3 months to provide product and disease education, discuss their infusion experience, verify Risk Evaluation and Mitigation Strategy (REMS) requirements, and identify and help address barriers to treatment, including travel, financial assistance, shipments, infusions, reauthorizations, and site of care (SOC) location
  • As their 1-year anniversary on TYSABRI approaches, a Nurse Educator will check in with the patient once again and continue to follow up about every 6 months thereafter

Patients can opt out of the TYSABRI Ongoing Support Program at any time and continue to take advantage of resources offered through Biogen Support Services. Your office may also opt out of the program on behalf of your patients.

bPatient consent is required before a Biogen Case Manager or Nurse Educator can contact your patient.

TOUCH Prescribing Program

TOUCH® Prescribing Program

The TOUCH® Prescribing Program is designed to inform prescribers, pharmacies, administration sites, and patients about the risk of progressive multifocal leukoencephalopathy (PML) associated with TYSABRI. The program also provides real-time access to patient data and can help maintain compliance.

Learn more about the TOUCH® Prescribing Program or speak to one of our Biogen Case Managers at 1-800-456-2255.